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Privacy & Cookies Policy

1. General Information

At Dealup, protecting the privacy of our customers and users is of utmost importance to us. We are committed to safeguarding any personal information that can make an individual identifiable, and we have implemented stringent measures to ensure the confidentiality and security of such information. This Privacy & Cookies Policy ("Policy") outlines our methods for managing and safeguarding your personal information when you access this website or use other services provided by Dealup ("Services"). The scope of our Services encompasses all the services offered through our website, dealup.ca ("Site"), our accounts and groups on various social media platforms, and any other websites, pages, features, or content that is owned and operated by Dealup. Dealup uses the Site to sell products that are licensed from Flowline to you ("you", "your" or "user"). Dealup assumes the role of a controller of your personal information and is responsible for managing and safeguarding your personal information. Throughout this Policy, the terms "Dealup", "we", "us", and "our" are used interchangeably to refer to Dealup.

Dealup may periodically update this Policy. Should any material changes be made to this Policy, we will notify you in advance and ensure that such changes are clearly indicated on the Site. This will give you the opportunity to review the modifications before continuing to use our Services. All updates to this Policy will become effective immediately upon their publication on the Site. We encourage you to regularly review our latest privacy practices. By continuing to access or use our Services after receiving the notification of changes, you are acknowledging that you accept the updated Policy.

To use our Services, you must be of legal age in your province or state of residence. If you are of legal age and have dependent minors, you must have provided your consent for them to access this Site and use our Services. We strongly recommend that you carefully review our Terms & Conditions and this Policy prior to using our Services. If you do not agree with either of them, please refrain from accessing or using our Services. By making use of our Services, you are indicating your acceptance of the Terms & Conditions and the Policy.

2. Collection of Information

We're committed to collecting and utilizing only the essential personal information required to meet our legal obligations and efficiently manage our business operations while offering you the Services you have requested. The following categories encompass the various types of personal information we may collect from you:

  • Account Registration and Order Fulfillment: We may collect your contact information, including name, email address, login password, phone number, and shipping address. In addition, we may collect transactional and supporting information, including return and refund information, and customer communication history with Dealup via various channels, including customer-uploaded photographs.
  • Personalization and Marketing: We may collect your profile data, including browsing activity, "Like" records, and order history for preference-setting options, as well as confirmation of your social media usage for advertising purposes. Furthermore, we may collect publicly displayable information, including reviews, item journeys, and customer-uploaded photographs. We may also collect device information, such as non-directly identifiable device information and operating system information, for system maintenance and personalization, as well as location data at an IP address-based level.
  • Fraud Prevention and Legal Compliance: We may collect your log-in data for risk control and fraud reporting, information automatically collected for fraud prevention and financial risk reduction, and transaction history and certain identifying information for legal and regulatory compliance purposes.

As part of our commitment to maintaining the highest levels of security and privacy for our customers, we do not collect or store any financial information, including credit/debit card numbers, during payment transactions. Instead, we have partnered with Shopify, a trusted and secure third-party payment processor, to handle all payment processing.

Please note that we may collect additional personal information for any other appropriate purposes disclosed to you prior to the collection of your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested.

3. Use of Information

We utilize the information provided by you to elevate your shopping experience and ensure personalized service. This information may be utilized for purposes including but not limited to:

  • Creating and managing user accounts to provide our services to customers;
  • Processing and fulfilling customer orders, returns, and refunds;
  • Providing customer service and support, and communicating with customers about their accounts and our services;
  • Undertaking marketing, advertising, and other promotional activities, including tailored recommendations, customized account settings, and email marketing with your consent;
  • Improving our website and shopping experience through customer feedback and market insights;
  • Personalizing customer experiences and keeping customers informed of relevant information;
  • Preventing and investigating fraud and other illegal activities;
  • Complying with legal or regulatory requirements;
  • Collecting personal information only for appropriate purposes disclosed prior to collection.

We prioritize the protection of your personal information and understand the importance of maintaining your trust. You can be confident that your personal information will be used exclusively to elevate your experience with Dealup.

4. Disclosure of Information

Dealup is committed to safeguarding your personal information and does not share or sell it to third parties. We only disclose and share your personal information within the corporate organization, trusted third-party service providers, or legal entities in the following ways:

  • Within Corporate Organization: We may share your personal information within our corporate organization for business maintenance and personalization continuity purposes, as well as to provide you with the Services or take actions based on your requests or preferences. We impose contractual provisions on these related legal entities to limit their use of your personal information only for the purposes for which we collected it and to safeguard such information using appropriate measures.
  • With Third-Party Service Providers: We may share your personal information with trusted third-party service providers who support our business and website operations, such as hosting websites, processing payments, fulfilling orders, marketing, and providing customer support and fraud prevention. These service providers are bound by confidentiality agreements and may only use the information in appropriate measures for the purpose of providing requested services.
  • With Legal Entities: In rare cases, Dealup may be required to disclose personal information in response to legal obligations, such as a court order or subpoena, or in emergency situations where the safety of an individual is at risk. We may also release personal information as necessary to comply with relevant laws, enforce our Terms & Conditions or the Policy, or protect the rights, intellectual property, or safety of Dealup, its affiliates, its customers, or others.

Please note that we may use or disclose aggregated and/or anonymized information regarding our users. This type of information cannot be used to identify a specific individual and is used solely for analytical and statistical purposes.

5. Security of Information

Dealup places a paramount emphasis on the security of customer information and has partnered with Shopify to implement advanced measures to ensure the protection of sensitive information during transactions. Your data is securely stored through Shopify's data storage, databases and the general Shopify application, protected by a firewall. If you opt for a direct payment gateway for your purchase, Shopify will securely store your credit card data, encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be temporarily stored for the duration of the transaction and is promptly deleted once it is complete. If you opt for an express checkout option, your payment will be processed securely through the payment provider's system. To learn more about the security measures we have in place to protect your payment information, we encourage you to review our Payment Methods policy.

Dealup is dedicated to providing its customers with the assurance that your personal information is safeguarded by the most current and effective security measures available. These measures encompass:

  • Secure Server: Dealup processes all transactions on its website through a secure server that employs the latest Secure Socket Layer (SSL) encryption technology and Transport Layer Security (TLS) certificates to safeguard sensitive information, including credit card information and personal details.
  • PCI Compliance: Dealup adheres to the Payment Card Industry Data Security Standard (PCI DSS), which sets the highest security standards for processing credit card transactions, ensuring that all customer information is processed and stored securely.
  • Daily Security Monitoring: Dealup's security experts continuously monitor the website for potential security threats and vulnerabilities and take immediate action to resolve any issues that arise.
  • Regular Security Updates: Dealup regularly updates its security measures to stay ahead of potential threats and maintain the highest level of security for its customers.
  • Certified Expertise: Dealup is certified by leading security organizations, demonstrating its commitment to maintaining the highest level of security for its customers.

Dealup takes every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, despite its best efforts, it must be acknowledged that no security measures are foolproof and the transmission of information over the Internet may not be completely secure. As a result, Dealup cannot guarantee the absolute security of such information and cannot be held liable for any unauthorized access or loss of personal information that is beyond its control. In the event that you suspect the security of your account or personal information has been breached, contact us immediately here or via email at customer@dealup.ca.

6. Retention of Information

We retain your personal information for the duration necessary to fulfill the purposes outlined in the Policy. This retention period may be extended as required or permitted by relevant laws and regulations.

7. Cookies and Comparable Technologies

We employ cookies and comparable technologies to automatically collect data aimed at enhancing the quality of our Services and obtaining insight into the usage of our Site. These are small text files that are stored on your device upon visiting our website and do not ordinarily allow for direct identification of users. The information we collect may comprise IP addresses, device types, and browsing behavior, which we utilize to better understand and optimize our platform. Prior to activating cookies or other similar technologies, we will request your explicit consent.

We utilize the following categories of cookies for various purposes, including remembering your preferences and settings for your convenience, personalizing your browsing experience, analyzing your website usage and your interaction with certain features, displaying more relevant content, and providing more tailored recommendations:

  • Essential cookies: These cookies are necessary for the proper functioning of the website and are essential for you to use certain features or access certain content.
  • Functional cookies: These cookies are used to provide our Services or remember settings to improve your experience on our website.
  • Analytical cookies: These cookies allow us to collect information about how you use our website, such as which pages you visit and how long you stay on them. This helps us improve our Services and make them more relevant to you. These cookies also help us determine the effectiveness of our content. The information collected is only used for statistical purposes and not for other personally identifying reasons.
  • Targeting cookies: These cookies are used to show you content that is more relevant to your interests. These cookies record your visit to our website and the content you interact with.
  • Third-party cookies: These cookies are set by other companies, such as embedded web browser functionality on our site. We do not control their collection or use of your personal information for interest-based advertising, but these companies may provide opt-out options. Your web browser may also have help pages for setting cookie preferences.

We offer you the ability to accept or decline some or all browser cookies while browsing our website. You have the flexibility to modify your cookie settings at any time by following the instructions provided by your browser, typically found within the "Help", "Tools", or "Edit" settings. However, please be aware that declining cookies may impact the functionality and features available on our website.

8. Your Consent

We take your privacy seriously and when you provide us with personal information, you are consenting to our collection and use of your information as described in the aforementioned ways. If we request your personal information for additional reasons, we will explicitly seek your expressed consent, providing you with an option to decline. If you decide to withdraw your consent for the processing of your personal information, you may do so at any time by contacting us here or via email at customer@dealup.ca to revoke permission for us to contact you or further collect, use, or disclose your personal information. This withdrawal will not affect the legality of any processing that was previously carried out with your consent. Please note that certain laws or regulations may restrict or prohibit us from providing or deleting all or part of the information.

9. Your Rights

Dealup takes reasonable measures to maintain accurate and current personal information. You have the right to access, correct, or delete your personal information, and can restrict or object to its further processing to the extent technically possible. You can access and update your personal information through My Account on Dealup's website. You may request your personal information in a structured and standard format, and where possible, request its direct transmission to a third party. You have the right to file a complaint with the relevant data protection authority regarding the handling of your personal information. To protect privacy and security, Dealup may request additional information for identity verification before granting access to personal information. To exercise any of your rights, please contact us here or via email at customer@dealup.ca.

10. Third-party Services

The third-party service providers utilized by Dealup are authorized to access and use your personal information only to the extent necessary to fulfill their services. For certain service providers, including but not limited to payment gateways and transaction processors, we may be required to share certain information to facilitate transactions. These providers may have separate privacy policies governing how they use and disclose your personal information related to such transactions. We encourage you to review their privacy policies to understand how your personal information will be handled by these providers. When you leave our website or are redirected to a third-party website or application, you are no longer governed by Dealup's Terms & Conditions or the Policy.

11. Contact Information

If you have any inquiries regarding our Privacy & Cookies Policy or the practices of the way your personal information is processed, or you would like to exercise your rights as set out above, please contact us below or via email at customer@dealup.ca. We will endeavour to respond to your request in a prompt manner.